Terms of Service

Welcome to Viloma! These Terms of Service ("Terms") govern your access to and use of the Viloma personal AI assistant application and services (the "Service") operated by Viloma LLC ("Viloma," "we," "our," or "us"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

1. Acceptance of Terms

By creating an account, accessing, or using Viloma, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and Viloma LLC.

We may modify these Terms at any time. We will notify you of material changes via email or in-app notification. Your continued use of the Service after changes are posted constitutes acceptance of the modified Terms.

2. Description of Service

Viloma is a personal AI assistant application designed to help you manage goals, tasks, and personal development. The Service includes:

• AI-Powered Assistance: Conversational AI that helps organize your life, powered by advanced language models
• Goal & Task Management: Create, track, and accomplish goals with AI-generated micro-deliverables and intelligent categorization
• Calendar Integration: Optional connection to Google Calendar for scheduling and coordination
• Contacts Integration: Optional connection to Google Contacts for relationship management
• Health & Wellness: Optional integration with Apple HealthKit for mindfulness recommendations (iOS only)
• Personality Engine: Adaptive AI that learns your preferences and adjusts interaction style

2.1 AI-Powered Features

Viloma uses third-party artificial intelligence services to process your conversations and provide intelligent responses. This includes:

• Sending your messages, goals, and context to third-party AI providers (currently Google Cloud Vertex AI)
• Processing your data through AI language models to generate responses and suggestions
• Using conversation history to personalize your experience

Important: We may change AI providers or models to improve service quality. Any significant changes will be reflected in updates to our Privacy Policy.

By using the Service, you consent to this AI processing as described in our Privacy Policy.

3. Eligibility & Account Requirements

3.1 Age Requirements

• You must be at least 13 years old to use the Service
• If you are under 18, you must have permission from a parent or legal guardian
• Some features (health tracking, calendar integration) may require you to be 18+

3.2 Account Registration

To use the Service, you must create an account by providing:

• A valid email address
• Your name
• A secure password
• Any additional information requested during onboarding

3.3 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Using strong, unique passwords

Viloma is not liable for losses resulting from unauthorized access to your account that results from your failure to maintain security.

3.4 One Account Per Person

You may not create multiple accounts or transfer your account to another person without our permission.

4. Subscription & Payment Terms

4.1 Subscription Plans

Viloma offers the following subscription tiers:

• Free: 20 messages per day. Includes basic chat, notes, and tasks.
• Pro ($15/month or $150/year): 100 messages per day. Includes calendar sync, voice input, email integration, and full wellbeing tracking.
• Premium ($40/month or $400/year): 250 messages per day. Includes everything in Pro with a higher daily message limit.

Annual subscriptions include two months free compared to monthly billing. All prices are in U.S. Dollars.

4.2 Payment

• Payment is processed through Stripe. Viloma does not store your credit card information.
• By subscribing, you authorize us to charge your payment method at the start of each billing period.
• All fees are in U.S. Dollars unless otherwise specified.

4.3 Automatic Renewal

• Subscriptions automatically renew at the end of each billing period unless you cancel.
• For monthly plans, you will be charged on the same date each month.
• For annual plans, you will be charged once per year on the anniversary of your subscription start date.
• We will send a renewal reminder email 7 days before annual renewals.
• You can cancel auto-renewal at any time from your account settings or the Stripe customer portal.

4.4 Cancellation

• You may cancel your subscription at any time from your account settings or the Stripe customer portal.
• Cancellation takes effect at the end of the current billing period.
• You will retain access to your current tier's features until the end of the paid period.
• After the billing period ends, your account reverts to the Free plan.
• Your data (notes, conversation history, tasks, wellbeing data) is always preserved — nothing is deleted when you downgrade or cancel.

4.5 Upgrade & Downgrade

• Upgrades: When you upgrade to a higher tier, you get immediate access to new features. You will be charged a prorated amount for the remainder of your current billing period.
• Downgrades: When you downgrade, you keep access to your current tier until the end of the billing period. The lower tier takes effect at the next renewal. No refund is issued for the difference.

4.6 Refund Policy

• All subscriptions provide immediate access to features. No refunds are issued for any billing period, partial or full.
• You may cancel at any time and retain access through the end of your current billing period.
• Billing Errors: If you are charged in error, contact us for an immediate correction.

For billing questions, contact billing@viloma.com.

4.7 Price Changes

• We will provide at least 30 days notice before any price increase affecting existing subscribers.
• Existing annual subscribers are locked in at their current rate until their next renewal date.
• New pricing applies only to new subscriptions and renewals after the notice period.
• You may cancel before the new price takes effect.

5. Google Services Integration

5.1 Optional Integrations

You may optionally connect your Google Account to enable:

• Google Calendar: View, create, and modify calendar events
• Google Contacts: Access contact information for coordination tasks

5.2 Authorization & Permissions

When you connect Google services:

• You authorize Viloma to access the specific Google data scopes you approve
• You can review and revoke permissions at any time in app settings or at myaccount.google.com/permissions
• OAuth tokens are encrypted and stored securely (AES-256-GCM)

5.3 Google API Limited Use

Viloma's use and transfer of information received from Google APIs adheres to Google API Services User Data Policy, including the Limited Use requirements. We:

• Only request the minimum necessary permissions for core features
• Do NOT use Google data to train AI models or for advertising
• Do NOT sell or share Google data with third parties except as disclosed
• Use Google data solely to provide and improve Viloma features

5.4 Revoking Access

To disconnect Google services:

1. Go to Settings → Connected Accounts in the Viloma app
2. Click "Disconnect" next to Google Calendar or Contacts
3. Or revoke access directly at Google Account Permissions

6. User Conduct & Acceptable Use

6.1 Your Responsibilities

You agree to use the Service only for lawful purposes. You will NOT:

• Violate any applicable laws, regulations, or third-party rights
• Use the Service to harass, abuse, or harm others
• Transmit viruses, malware, or malicious code
• Attempt to gain unauthorized access to our systems
• Reverse engineer, decompile, or disassemble the Service
• Use automated tools (bots, scrapers) without permission
• Impersonate others or provide false information
• Use the Service for commercial purposes without authorization
• Submit content that is illegal, harmful, threatening, abusive, or defamatory
• Violate intellectual property rights of Viloma or third parties

6.2 Prohibited Content

You may not use the Service to create, store, or share:

• Illegal content or content promoting illegal activities
• Content that infringes intellectual property rights
• Obscene, pornographic, or sexually explicit material
• Content that promotes violence, hatred, or discrimination
• Spam, pyramid schemes, or fraudulent content
• Private information of others without consent

6.3 Enforcement

We reserve the right to:

• Review content for Terms compliance
• Remove or refuse to store content that violates these Terms
• Suspend or terminate accounts for violations
• Report illegal activity to law enforcement
• Take any action necessary to comply with legal requirements

7. Intellectual Property Rights

7.1 Viloma's Intellectual Property

The Service, including all content, features, functionality, software, and design, is owned by Viloma LLC and protected by copyright, trademark, and other intellectual property laws. This includes:

• Viloma name, logo, and branding
• Application source code and architecture
• AI prompts and model configurations
• User interface designs and graphics
• Documentation and marketing materials

7.2 Limited License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the Service for personal, non-commercial purposes
• Download and use the mobile application on your devices

You may NOT:

• Copy, modify, or create derivative works
• Sell, rent, lease, or sublicense the Service
• Remove copyright or proprietary notices
• Use Viloma branding without written permission

7.3 Your Content

You retain ownership of all content you create using the Service (goals, tasks, notes, conversations). By using the Service, you grant Viloma a limited license to:

• Store, process, and display your content to provide the Service
• Use de-identified, aggregated data to improve AI models and features
• Use feedback you provide to improve the Service

7.4 AI-Generated Content

Content generated by the AI assistant (responses, suggestions, task breakdowns) is provided "as-is" for your personal use. You are responsible for reviewing and verifying all AI-generated content before relying on it.

8. Privacy & Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key points:

• We collect data you provide and data from connected services (Google, HealthKit)
• We use third-party AI services to process your conversations
• Your data is encrypted and stored securely in Firebase (United States)
• We never sell your personal information
• You can export or delete your data at any time

9. Third-Party Services & Links

9.1 Third-Party Service Providers

Viloma uses third-party services to deliver features:

• Google Cloud AI Services (Vertex AI): AI conversation processing (Google Cloud Terms)
• Google Firebase: Database and authentication (Firebase Terms)
• Google APIs: Calendar and Contacts integration (Google API Terms)
• Apple HealthKit: Health data (iOS) (Apple Terms)

Your use of these services is subject to their respective terms and privacy policies. We may add, remove, or change service providers to improve the Service.

9.2 External Links

The Service may contain links to third-party websites or services. Viloma is not responsible for the content, privacy practices, or terms of external sites. Access third-party services at your own risk.

10. Disclaimers & Limitations of Liability

10.1 Service Provided "AS-IS"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that the Service will be uninterrupted, secure, or error-free
• Warranties regarding accuracy, reliability, or completeness of content
• Warranties that defects will be corrected

10.2 No Professional Advice

Viloma is a productivity and goal management tool. The Service does NOT provide:

• Medical, health, or wellness advice
• Legal, financial, or tax advice
• Professional counseling or therapy

AI-generated responses are for informational purposes only and should not be relied upon as professional advice. Always consult qualified professionals for medical, legal, or financial matters.

10.3 Health & Wellness Disclaimer

If you use health tracking features:

• Content is for general wellness purposes only, not medical advice
• Do not use the Service to diagnose, treat, or manage medical conditions
• Consult your doctor before making changes to medication or health regimens
• Never disregard professional medical advice or delay seeking it based on Viloma content
• In case of emergency, call emergency services immediately

10.4 AI Limitations

AI-powered features have limitations:

• AI may generate incorrect, incomplete, or inappropriate responses
• AI does not have real-time information about external events
• AI responses reflect training data biases and may contain errors
• Always verify important information from authoritative sources

10.5 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VILOMA LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Service interruptions, errors, or data loss
• Actions taken based on AI-generated content
• Unauthorized access resulting from your failure to secure your account
• Third-party conduct or content

IN NO EVENT SHALL VILOMA'S TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO VILOMA IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100 USD, WHICHEVER IS GREATER.

Some jurisdictions do not allow exclusion of certain warranties or limitation of liability for consequential damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Viloma LLC, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your violation of applicable laws or regulations
• Content you submit or share through the Service
• Unauthorized access to your account resulting from your negligence

12. Dispute Resolution & Arbitration

12.1 Informal Resolution

If you have a dispute with Viloma, please contact us at legal@viloma.com to attempt informal resolution before pursuing arbitration or litigation.

12.2 Binding Arbitration

If informal resolution fails, you agree that disputes will be resolved through binding arbitration under the Federal Arbitration Act, conducted by the American Arbitration Association (AAA) or similar service:

• Arbitration will be conducted by a single neutral arbitrator
• Location mutually agreed upon by the parties
• Arbitrator's award shall be final and binding
• Judgment may be entered in any court with jurisdiction

12.3 Class Action Waiver

YOU AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION.

Any arbitration will take place on an individual basis; class arbitrations and class actions are not permitted. You may bring claims only in your individual capacity, not as a plaintiff or class member in any class or representative proceeding.

12.4 Exceptions to Arbitration

Either party may seek injunctive relief in court to protect intellectual property rights or confidential information.

12.5 Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. You consent to the exclusive jurisdiction and venue of courts in Delaware for any disputes not subject to arbitration.

13. Termination

13.1 Termination by You

You may terminate your account at any time by:

• Going to Settings → Account → Delete Account in the app
• Contacting support at support@viloma.com

Upon termination, your subscription will be canceled and your data will be deleted per our Privacy Policy (within 30 days).

13.2 Termination by Viloma

We may suspend or terminate your account immediately, without notice, if:

• You violate these Terms
• We suspect fraudulent, abusive, or illegal activity
• Required by law or government request
• We discontinue the Service (with 30 days notice)

13.3 Effect of Termination

Upon termination:

• Your access to the Service will cease immediately
• Your data will be deleted per our retention policy
• No refunds for partial billing periods (except within 3-day window)
• Sections of these Terms that should survive (indemnification, limitations of liability, dispute resolution) will remain in effect

14. Changes to the Service

We reserve the right to:

• Modify, update, or discontinue features at any time
• Change pricing with 30 days notice to existing subscribers
• Discontinue the Service entirely with 60 days notice

We will make reasonable efforts to notify users of material changes. Continued use after changes constitutes acceptance.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Viloma regarding the Service.

15.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

15.3 No Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision.

15.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

15.5 Force Majeure

Viloma is not liable for delays or failures due to circumstances beyond our reasonable control (natural disasters, pandemics, government actions, internet outages, etc.).

15.6 Export Compliance

You agree to comply with all applicable export and import laws. You will not use the Service in countries subject to U.S. embargo or on any U.S. Treasury Department list of prohibited parties.

16. Contact Information

If you have questions, concerns, or notices regarding these Terms, please contact us:

17. Additional Resources

• Privacy Policy
• Google API Services User Data Policy
• Google Cloud Terms of Service
• Firebase Terms of Service

By using Viloma, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.